Show All Answers

1. How do I get a pass?

You may reserve a pass online with your Adult Library Card from home or you may call the library at 860-665-8700 to reserve a pass. If it is a Print-on-Demand pass, just print and go. A library staff member will also be happy to reserve a pass for you. You may reserve passes up to 90 days in advance. To reserve a pass online, please visit

Pass Reservation by Date.

2. When can I pick up my pass?

Your physical pass should be available after 1 p.m. on the day before your reservation. Because we cannot control when the pass is actually returned, we advise you to please call 860-665-8700 to determine if your pass is available. Your pass must be checked out from the library with the same library card that was used to make the reservation. Reservations must be made with an Adult Library Card. To make a reservation online, please visit Online Reservation.

3. Are there any limits or penalties?

You may reserve 4 passes per month but you may not exceed 1 reservation per month for the same museum. During the summer and other high use periods passes will be limited to one per week up to 4 per month. If you fail to pick up passes twice in a 90 day period you will be blocked from reserving passes for 90 days. There is a $5 per day fine if the pass is not returned on time and the replacement fee for a lost pass is the cost of the pass. For more information, please call 860-665-8700.

4. When does the pass need to be returned?

The pass is checked out until noon the day after your visit to the museum. We request that you return by noon the day after your visit to the museum so it will be available for other patrons. Passes should be returned to the circulation desk. The book drop may be used when the library is closed. For more information, please call 860-665-8700.

5. What does the pass allow me to do?

Passes allow a set number of people to attend the attraction or museum for a reduced rate or free admission. Patrons must abide by the conditions that each location sets forth. For more information, please call 860-665-8700.

6. May I borrow a pass on a day that the Library is closed?

Yes, if you wish to visit a museum on a day that the Library is closed, please contact the Library to arrange to pick up the physical pass on the day prior to the Library's closed day(s). Print-on-Demand passes may be printed an any time. For more information, please call 860-665-8700.

7. How do I cancel a reservation?

If you reserve a pass and change your plans, you may now cancel your own reservation. Printed passes would then be invalid. To cancel your reservation, please visit View or Cancel Pass Reservations.